Duration: 4 hours and 9 minutes

Affected Components: DC DigitalRealty (USA, Miami)

Oct 8, 05:00:00 GMT+0
Investigating - We are currently experiencing a service disruption at our Miami data center. The cause of the disruption is currently being investigated. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience..

Oct 8, 06:10:31 GMT+0
Identified - The service disruption at our Miami location is caused by a network issue affecting our upstream provider, Lumen. The provider is currently working on resolving the issue. At this time, we do not have an estimated restoration time. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience..

Oct 8, 06:34:58 GMT+0
Monitoring - Connectivity at our Miami location has been restored, and services are currently operating normally. However, we are continuing to monitor the situation, as we cannot yet confirm that the issue affecting our upstream provider, Lumen, has been fully resolved. We will provide further updates as more information becomes available. Thank you for your patience and understanding..

Oct 8, 09:09:20 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours

Affected Components: DC MH1 (Brazil, Sao Paulo)

Sep 29, 08:23:22 GMT+0
Identified - On October 1, 2026, from 14:00 to 17:00 UTC+3, scheduled maintenance will be carried out by the data center staff at our Brazil location. During the maintenance window, some services at this location may be temporarily unavailable. We will provide an update once the maintenance has been completed..

Oct 1, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 1, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 days, 13 hours and 45 minutes

Sep 23, 08:10:00 GMT+0
Investigating - Our data center location in Kyiv, Ukraine, has been unavailable since 11:10 EEST (08:10 UTC) on September 23 due to the consequences of a Russian attack in the area where the data center is located. For safety reasons, infrastructure equipment at the data center has been powered off. According to preliminary information from the data center staff, the equipment does not appear to have sustained any damage. However, there is currently no estimated time for power restoration and bringing the affected services back online. Unfortunately, under the current circumstances, we are unable to provide even an approximate timeframe for service restoration. We continue to monitor the situation closely and remain in contact with the data center staff. Further information will be published on our Status Page as soon as it becomes available. Thank you for your understanding and patience..

Sep 23, 19:13:56 GMT+0
Investigating - Unfortunately, the situation remains unchanged and the Kyiv data center is still offline. Work at the site is currently being carried out by emergency and government services. Until their work is completed and the data center staff are able to fully assess the situation, it is not possible to determine when the infrastructure can be brought back online. At this moment, we therefore cannot provide an estimated restoration time. We remain in contact with the data center and will update this incident immediately once we receive confirmed information about the situation or the recovery process. Thank you for your patience and understanding..

Sep 24, 06:16:28 GMT+0
Investigating - The data center team is currently assessing the extent of damage to the technical infrastructure. The results of this assessment will determine whether the affected infrastructure can be restored and when the data center may be able to resume operations. At this stage, we still cannot provide an estimated restoration time. We will publish another update as soon as we receive confirmed information from the data center. Thank you for your patience and understanding..

Sep 24, 21:20:35 GMT+0
Investigating - According to the latest information we have received, the technical infrastructure of the Kyiv data center has sustained significant damage. At this time, there is no certainty that the facility can resume operations in the foreseeable future. Given the extent of the damage and the continuing risk of further attacks on infrastructure in Ukraine, we have decided not to wait for the Kyiv facility to be restored. We have already started restoring VDS from available backups at the Telepoint data center in Sofia, Bulgaria. The recovery is being carried out in stages and, due to the large volume of data and the number of affected VDS, will take some time. VDS IP addresses will remain unchanged after recovery. We will continue to publish updates on the recovery process as part of this incident. Thank you for your patience and understanding..

Sep 25, 21:55:10 GMT+0
Resolved - The restoration of VDS from backups at the Telepoint data center in Sofia, Bulgaria has been completed. All VDS for which backups were available have been restored and brought online at the new location. IP addresses have not changed. For a small number of VDS that were ordered and created between the most recent backup and the attack on the Kyiv data center, no backups were available. For these orders, we have created new VDS with the same IP addresses. Unfortunately, the data from these servers cannot be restored from backup. We ask all customers to check the operation of their VDS and the services hosted on them. If your server is unavailable or you experience any issues after the recovery, please contact our technical support team. In recent days, a number of data centers and other infrastructure facilities in Ukraine have been attacked and sustained significant damage. Given the current situation and the high risk of similar incidents occurring again, we have decided to suspend the provision of services in Ukraine until active hostilities have ended. The main infrastructure recovery process is now complete. Thank you for your patience and understanding throughout this incident..

Duration: 1 day and 6 hours

Affected Components: DC Artnet (Poland, Gdansk)

Sep 18, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 17, 07:34:01 GMT+0
Identified - Dear customers, Scheduled network maintenance will be carried out at our data centers in **Gdansk, Poland**. **Maintenance window:** September 17, 2026, 07:00 UTC – September 18, 2026, 17:00 UTC. During the maintenance, network infrastructure will be upgraded to increase network capacity, improve redundancy, and reduce latency. **Possible impact:** During the maintenance window, brief interruptions in network connectivity may occur. A network interruption of up to approximately **15 minutes** is possible while core network equipment is being replaced. Some servers may also experience additional connectivity interruptions lasting a few seconds. The interruptions may occur at any time during the maintenance window. We apologize for any inconvenience and thank you for your understanding..

Sep 17, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 day, 2 hours and 47 minutes

Affected Components: DC Telehouse (Germany, Frankfurt)

Sep 17, 06:42:26 GMT+0
Investigating - We are currently experiencing power supply issues at the data center due to ongoing work on the facility's power infrastructure. Some servers may be temporarily unavailable. We are monitoring the situation and will provide an update as soon as more information becomes available. We apologize for the inconvenience and thank you for your understanding..

Sep 18, 09:29:01 GMT+0
Resolved - This incident has been resolved..

Sep 17, 07:24:43 GMT+0
Monitoring - All affected servers are currently online. However, as the work is still ongoing, further temporary interruptions may occur. We are closely monitoring the situation and will provide an update once the work has been completed and the situation is fully stable..

Duration: 2 hours and 19 minutes

Affected Components: DC Telehouse (Germany, Frankfurt)

Sep 16, 05:00:19 GMT+0
Investigating - We are currently experiencing network connectivity issues at the data center. Some services may be temporarily unavailable or experience degraded network performance. The data center network team is investigating the issue. We will provide an update as soon as more information becomes available. We apologize for the inconvenience..

Sep 16, 07:19:28 GMT+0
Resolved - This incident has been resolved..

Duration: 11 minutes

Affected Components: DC Telehouse (Germany, Frankfurt)

Sep 14, 09:49:46 GMT+0
Investigating - We are currently experiencing network connectivity issues at the data center. Some services may be temporarily unavailable or experience degraded network performance. The data center network team is investigating the issue. We will provide an update as soon as more information becomes available. We apologize for the inconvenience..

Sep 14, 09:56:33 GMT+0
Monitoring - The data center engineers have resolved the network issue. We are currently monitoring the network to ensure that connectivity remains stable. We will continue to monitor the situation and provide further updates if necessary..

Sep 14, 10:00:18 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours

Affected Components: DC Equinix JP (Japan, Tokyo)

Sep 1, 08:37:16 GMT+0
Identified - Dear Customers, Scheduled maintenance will be performed on the Progressive NVMe VDS cluster in our Japan location on 2 September 2026, from 22:30 to 00:30 (UTC+3). During the maintenance, brief service interruptions may occur, and VDS instances may be rebooted. We apologize for any inconvenience and thank you for your understanding..

Sep 2, 19:30:01 GMT+0
Identified - Maintenance is now in progress.

Sep 2, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: DC MH1 (Brazil, Sao Paulo)

Aug 24, 21:23:23 GMT+0
Identified - Dear Customers, Scheduled maintenance will be performed on the Progressive NVMe VDS cluster in our Brazil location on 27 August 2026, from 22:30 to 00:30 (UTC+3). During the maintenance, brief service interruptions may occur, and VDS instances may be rebooted. We apologize for any inconvenience and thank you for your understanding..

Aug 27, 19:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 27, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: DC M247 (Romania, Bucharest)

Aug 24, 21:11:44 GMT+0
Identified - Dear Customers, Scheduled maintenance will be performed on the Progressive NVMe VDS cluster in our Romania location on 26 August 2026, from 22:30 to 00:30 (UTC+3). During the maintenance, brief service interruptions may occur, and VDS instances may be rebooted. We apologize for any inconvenience and thank you for your understanding..

Aug 26, 19:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 26, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: DC Serverius (Netherlands, Meppel)

Aug 24, 20:55:40 GMT+0
Identified - Dear Customers, Scheduled maintenance will be performed on the Storage HDD VDS cluster in our Netherlands location on 25 August 2026, from 22:30 to 00:30 (UTC+3). During the maintenance, brief service interruptions may occur, and VDS instances may be rebooted. We apologize for any inconvenience and thank you for your understanding..

Aug 25, 19:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 25, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: DC Telepoint (Bulgaria, Sofia)

Aug 18, 08:26:46 GMT+0
Identified - Dear Customers, Scheduled maintenance will be performed on the Storage HDD VDS cluster at our DC Telepoint location (Bulgaria, Sofia) on 18 August 2026, from 22:30 to 00:30 (UTC+3). During the maintenance, brief service interruptions may occur, and VDS instances may be rebooted. We apologize for any inconvenience and thank you for your understanding..

Aug 18, 19:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 18, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: DC SEEWEB (Italy, Milan)

Aug 11, 07:47:28 GMT+0
Identified - Dear Customers, We will be performing scheduled maintenance on the cluster nodes (DC SEEWEB Italy, Milan). During the maintenance, brief service interruptions may occur, and VDS instances may be rebooted. We apologize for any inconvenience and thank you for your understanding..

Aug 13, 19:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 13, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: DC SYNAPSECOM (Greece, Thessaloniki)

Aug 11, 07:46:10 GMT+0
Identified - Dear Customers, We will be performing scheduled maintenance on the cluster nodes (DC SYNAPSECOM Greece, Thessaloniki). During the maintenance, brief service interruptions may occur, and VDS instances may be rebooted. We apologize for any inconvenience and thank you for your understanding..

Aug 12, 19:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 12, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 25, 23:15:00 GMT+0
Investigating - The Kyiv location is currently unavailable. We have not received any information from the data center regarding the cause of the issue. Considering the ongoing war in Ukraine, external factors affecting infrastructure operations are possible. We are monitoring the situation and awaiting updates from the facility. We will share more details as soon as any information becomes available..

Apr 26, 03:15:00 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours and 4 minutes

Jan 20, 08:22:53 GMT+0
Investigating - **Due to emergency electricity cuts in the region following massive Russian attacks on civilian energy infrastructure, there are widespread power outages across Kyiv and the surrounding area.** **As a result, the UA (Kyiv) datacenter is currently unavailable. At this moment, the datacenter infrastructure is offline. We are awaiting further details and official updates from the datacenter staff on site.** **Our team is closely monitoring the situation and is in direct contact with the facility operators. Additional information will be published here as soon as it becomes available.** **Thank you for your understanding.**.

Jan 20, 10:40:00 GMT+0
Resolved - Power supply has been stabilized, and the UA (Kyiv) datacenter is now fully operational. All services have been restored and are functioning normally. We continue to monitor the situation. Thank you for your understanding..

Jan 20, 12:15:00 GMT+0
Identified - Due to renewed power supply issues in the region, the UA (Kyiv) datacenter is experiencing another outage. As a result, some services are currently unavailable. Our team is monitoring the situation and remains in contact with the datacenter operators. Further updates will be provided as information becomes available...

Jan 20, 11:45:23 GMT+0
Resolved - According to the datacenter personnel report, the outage was caused by an unexpected delay of the ATS switch during transition from the main power grid to DGU (diesel generator units). During the incident investigation, the ATS was switched to manual mode and power was successfully transferred to DGU. Due to this delay, battery capacity was fully consumed, which resulted in both A and B power feeds being unavailable for approximately 30 minutes. We would like to remind our customers that services in UA (Kyiv) are currently provided on an as-is basis, without guarantees of availability or data integrity. Given the ongoing military situation, we can guarantee only that our team and the datacenter staff are doing everything possible and reasonable to maintain service availability under these conditions. Further updates will be posted here if needed. Thank you for your understanding..

Jan 20, 15:26:43 GMT+0
Resolved - The situation in the region has stabilized, and services in the UA (Kyiv) datacenter are currently operating normally. At this time, the incident is considered **resolved**. Given the ongoing external factors, we continue to monitor the infrastructure closely and will promptly communicate any changes if the situation evolves. Thank you for your patience and understanding..

Duration: 6 days and 6 hours

Affected Components: ВС DEAC (Latvia, Riga)

Sep 26, 11:00:00 GMT+0
Completed - Maintenance has completed successfully..

Sep 26, 08:30:00 GMT+0
Identified - Dear customers, We would like to inform you about upcoming maintenance works in our Riga datacenter. Between September 26 and September 30, our equipment will be relocated to a new server room as part of infrastructure expansion and modernization. During this period, your services may be temporarily unavailable for up to 2–4 hours (in rare cases, slightly longer). Our team will do everything possible to minimize the downtime and ensure that your services are back online as quickly as possible. Thank you for your understanding and trust. Best regards, Friendhosting LTD team.

Duration: 4 hours and 40 minutes

Affected Components: DC PureVoltage (USA, New York)

Jul 5, 07:30:32 GMT+0
Investigating - We are currently investigating this incident..

Jul 5, 11:21:47 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 5, 12:10:16 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 48 minutes

Affected Components: DC Serverius (Netherlands, Meppel)

Apr 28, 13:45:00 GMT+0
Investigating - Dear Customer, We are writing to inform you of an ongoing power outage at the Serverius NL2 Meppel data center. Location: NL2, Meppel, NL Start Time: 28 April 2025, 15:45 CEST Estimated End Time: To be determined Reason: There is currently an issue affecting Power Feed A at the Serverius NL2 facility. Our Support and Facility teams are actively investigating and working to resolve the problem as quickly as possible. We will keep you updated on our progress. Thank you for your understanding and patience. Best regards, The Friendhosting LTD Team.

Apr 28, 15:02:36 GMT+0
Identified - Update from datacenter staff: "There is currently an issue affecting Power Feed A at the Serverius NL2 facility. Our Support and Facility teams are actively investigating and working to resolve the problem as quickly as possible. We will keep you updated on our progress. Thank you for your understanding and patience.".

Apr 28, 15:13:29 GMT+0
Identified - **UDP**: the issue is still under investigation, Power Feed A and B are affected at the Serverius NL2 facility..

Apr 28, 17:33:29 GMT+0
Resolved - We are pleased to inform you that the power outage at the Serverius NL2 Meppel Data Center has been resolved and power has been fully restored..

Duration: 50 minutes

Affected Components: DC Telepoint (Bulgaria, Sofia)

Jan 27, 14:13:24 GMT+0
Resolved - The incident was successfully resolved..

Jan 27, 13:23:33 GMT+0
Investigating - We have detected an issue with service availability in the Bulgarian data center. Our specialists are already working on resolving it and conducting diagnostics..

Jan 27, 14:04:28 GMT+0
Monitoring - The network operations of the data center have been restored..

Duration: 56 minutes

Affected Components: ВС DEAC (Latvia, Riga)

Aug 11, 14:40:31 GMT+0
Resolved - This incident has been resolved..

Aug 11, 13:45:00 GMT+0
Investigating - We are experiencing a network outage at the data center in Latvia. Our clients may encounter full or partial service unavailability at the affected data center. At the moment, we are awaiting information on the cause of the issue at the data center..

Aug 11, 13:57:37 GMT+0
Identified - Our colleagues have reported that the issue has been identified, and they expect to restore availability in the near future..

Duration: 14 hours and 24 minutes

Affected Components: DC Equinix LA (USA, Los Angeles)

May 30, 02:50:00 GMT+0
Investigating - Customers transiting our network on the west coast of North America may be experiencing Latency and Packet Loss. This is due to multiple fiber cuts in our vendors network around the Los Angeles area. Our vendors have been contacted and are currently dispatching to further investigate the outage. There is NO ETR at this time. The master case is HD303782528\. Customers Transiting our network from Europe to our Asian markets may be experiencing Latency and Packet Loss. Multiple vessels are currently being gathered and/or being dispatched to carry out the repair operations from the submarine faults currently being reported. There is NO ETR at this time. Customers at 3030 Lyndon B Johnson Freeway Triwest Plaza in the Dallas TX, area may be experiencing issues due to power. There is NO ETR at this time..

May 30, 09:00:00 GMT+0
Identified - Multiple vessels are currently being gathered and dispatched to carry out the necessary repair operations. Unfortunately, there is no estimated time of repair (ETR) at this moment..

May 30, 15:54:13 GMT+0
Identified - Our vendor has identified a damaged fiber, and splice technicians have arrived on-site and are currently preparing the cable for splicing..

May 30, 16:18:49 GMT+0
Identified - Our vendor has found the damaged fiber and the splicing technicians have arrived at the site and begun splicing the fiber optic cables. Current ETR is 15:00 ET.

May 30, 17:13:39 GMT+0
Resolved - The vendor has found the damaged fiber and have repaired the cables. Cogent NOC is now monitoring this event. Customers should have seen their services restored at 11:46 AM ET..