Friendhosting LTD - Datacenter Unavailability – Incident details

The situation in the region has stabilized, and services in the UA (Kyiv) datacenter are currently operating normally.
At this time, the incident is considered resolved.

Given the ongoing external factors, we continue to monitor the infrastructure closely and will promptly communicate any changes if the situation evolves.

Thank you for your patience and understanding.

Due to renewed power supply issues in the region, the UA (Kyiv) datacenter is experiencing another outage.

As a result, some services are currently unavailable. Our team is monitoring the situation and remains in contact with the datacenter operators.

Further updates will be provided as information becomes available..

According to the datacenter personnel report, the outage was caused by an unexpected delay of the ATS switch during transition from the main power grid to DGU (diesel generator units). During the incident investigation, the ATS was switched to manual mode and power was successfully transferred to DGU.

Due to this delay, battery capacity was fully consumed, which resulted in both A and B power feeds being unavailable for approximately 30 minutes.

We would like to remind our customers that services in UA (Kyiv) are currently provided on an as-is basis, without guarantees of availability or data integrity. Given the ongoing military situation, we can guarantee only that our team and the datacenter staff are doing everything possible and reasonable to maintain service availability under these conditions.

Further updates will be posted here if needed. Thank you for your understanding.

Power supply has been stabilized, and the UA (Kyiv) datacenter is now fully operational.
All services have been restored and are functioning normally. We continue to monitor the situation.

Thank you for your understanding.